Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 31 December 2024
Last Updated: 31 December 2024

At Smhomehub.com, operated by Sm Services Pty Ltd, we aim to ensure that our customers are completely satisfied with their purchases. This Refunds and Returns Policy outlines the conditions and process for returning products and obtaining refunds.

1. Scope of the Policy

This policy applies to all products purchased directly from Smhomehub.com. It does not cover products purchased through third-party retailers or distributors.

2. Conditions for Returns

We accept returns under the following conditions:

  • Timeframe: You must initiate the return within 30 days of receiving the product.
  • Product Condition: The product must be in its original condition, unused, and with all original packaging, manuals, and accessories included.
  • Proof of Purchase: A valid receipt or order confirmation must be provided.
  • Non-Returnable Items: The following items are not eligible for return:
    • Products damaged due to misuse or unauthorized modifications
    • Clearance or final sale items
    • Perishable goods or consumables (if applicable)

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Customer Support: Email us at smhomehub@gmail.com with the subject line “Return Request” and include:
    • Your name
    • Order number
    • Product details
    • Reason for the return
  2. Await Authorization: Our customer support team will review your request and provide a Return Authorization (RA) number if the return is approved.
  3. Prepare the Product: Securely package the product to prevent damage during transit. Include the RA number and a copy of your proof of purchase inside the package.
  4. Ship the Product: Send the product to the following address: Sm Services Pty Ltd
    Dryandra Street
    Manor Lakes 3024, Australia

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to a defect, damage during shipping, or an error on our part.
  • Recommended Shipping Method: Use a trackable shipping service or purchase shipping insurance. We are not responsible for lost or undelivered return packages.

5. Refunds

Refunds will be issued under the following terms:

  • Processing Time: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund within 5 business days.
  • Method of Refund: Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take an additional 3-10 business days for the refund to reflect in your account.
  • Partial Refunds: In some cases, partial refunds may be granted (e.g., for products returned in a condition that is not original but still functional).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, follow the same process as initiating a return, specifying that you prefer an exchange. Exchanges are subject to product availability.

7. Damaged or Defective Products

If your product arrives damaged or defective:

  1. Contact us within 7 days of receiving the product at smhomehub@gmail.com.
  2. Provide photos or videos of the damage or defect.
  3. We will offer a replacement, repair, or refund based on the situation, at no additional cost to you.

8. Contact Information

If you have any questions or concerns about this policy or the return process, please contact us:

We value your business and strive to provide a hassle-free shopping experience. Thank you for choosing Smhomehub.com for your smart home needs.