Privacy Policy

Privacy Policy

Effective Date: 31 December 2024
Last Updated: 31 December 2024

Introduction

Welcome to Smhomehub.com, operated by Sm Services Pty Ltd (“we,” “our,” or “us”). Protecting your personal data is our priority. This Privacy Policy explains how we collect, use, store, and share your personal information, and outlines your rights under the General Data Protection Regulation (GDPR).

By using our website (Smhomehub.com) or purchasing our products, you consent to the practices described in this policy.

1. Data Controller Information

  • Business Name: Sm Services Pty Ltd
  • Email: smhomehub@gmail.com
  • Address: Dryandra Street, Manor Lakes 3024, Australia

2. Data We Collect

We collect the following types of data:

2.1 Information You Provide Directly:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party payment gateways)
  • Account login details (if applicable)

2.2 Information Collected Automatically:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Browsing behavior on our website (e.g., pages visited, time spent on each page)

2.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve website functionality, analyze user activity, and provide tailored advertisements. For more information, please see our Cookie Policy.

3. How We Use Your Data

We use your data for the following purposes:

  • To process and fulfill orders
  • To provide customer support
  • To send transactional and promotional emails
  • To personalize user experiences and improve our website
  • To comply with legal obligations
  • To detect and prevent fraud or unauthorized activity

4. Legal Basis for Processing Data

Under GDPR, we process your personal data based on:

  • Consent: When you opt-in to receive marketing communications.
  • Contractual Necessity: To process your orders and provide requested services.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our services and ensure security.

5. Data Sharing

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Third parties who assist in payment processing, order fulfillment, marketing, and IT services.
  • Legal Authorities: When required to comply with legal obligations or protect our rights.
  • Business Transfers: In case of mergers, acquisitions, or asset sales, your data may be transferred to the new entity.

6. Data Storage and Retention

  • Storage: Your data is stored securely on servers located within the European Economic Area (EEA) or other regions with adequate data protection measures.
  • Retention: We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Security Measures

We implement robust security measures to protect your personal data, including:

  • Data encryption during transmission (e.g., SSL/TLS)
  • Secure storage systems
  • Regular system monitoring and vulnerability assessments
  • Access controls to restrict unauthorized access

8. Your Rights Under GDPR

As a user, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data, subject to legal requirements.
  • Right to Restrict Processing: Limit the processing of your data under certain conditions.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Opt out of certain types of data processing, including direct marketing.
  • Right to Withdraw Consent: Revoke your consent at any time.
  • Right to Lodge a Complaint: File a complaint with your local data protection authority.

To exercise your rights, contact us at smhomehub@gmail.com.

9. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us to request deletion.

10. International Data Transfers

If your data is transferred outside the EEA, we ensure it is protected through:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Other appropriate safeguards under GDPR

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: